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Moving into residential care can be challenging and confusing. At Alwyndor, we are committed to helping you navigate this process and make it as streamlined as possible. For more information, please contact our Customer Care Team on 8177 3200. Alternatively, you can complete our enquiry form, and we will get back to you within two business days to discuss your enquiry with you.

We need an assessment of the services you require before we can offer any funded services to you. This assessment is undertaken by the Aged Care Assessment Team (ACAT). The assessment will also determine the funding you are eligible for. For more information on how to get an ACAT Assessment, please contact our Customer Care Team on 8177 3200 or call the My Aged Care contact centre on 1800 200 422 or visit www.myagedcare.gov.au

Yes. All Aged Care organisations must be accredited under the Australia Quality Aged Care Commission standards. This means regular audits of all of our services and unannounced spot visits from time to time to monitor our ongoing compliance. The audits include conversations with clients and their families. You can view Alwyndor’s most recent site audit reports on the Quality Agency website www.aacqa.gov.au/publications/reports

Consumer Experience Reports

A Consumer Experience Report for all residential aged care services was introduced in June 2017. These reports are published following audits of aged care homes and can be found with the audit reports on the Quality Agency website. For more information, go to the Australian Aged Care Quality Agency website.

www.aacqa.gov.au

Once you have been approved for residential aged care through the Aged Care Assessment Team, you can fill out an application form to be placed on the Alwyndor residential waitlist. You can also contact our Customer Care Team on 8177 3200 to request a form be sent to you.

We have a diverse range of lifestyle activities which residents can choose to participate in as well as our gym and therapy classes. Everyone is encouraged to join in social activities. For more information see our Lifestyle Programs at Alwyndor or contact our Customer Care Team on 8177 3200.

Unfortunately, pets are not permitted to stay permanently at Alwyndor. However, they can certainly come to visit.

Alwyndor currently has regular visits from various pets in the community and their volunteer owners.

Yes, visitors are always welcome.

Due to Covid, there are some current restrictions that we can discuss with you.

Yes. You can have up to 52 days of social leave per financial year and this is included in your contract.

It’s your new home, and we welcome you to bring your personal belongings, including ornaments, paintings, photos, quilts, blankets, etc. Furniture items can also be brought, but some discussions regarding space and safety issues within your room may be necessary.

For detailed information, you or your family or friends can call the My Aged Care contact centre on 1800 200 422 or visit www.myagedcare.gov.au.

All residents pay a daily fee. Any additional charges are calculated on the personal assets. Please find our accommodation pricing calculator here.

Current rates of fees, charges and thresholds are listed on the Schedule of Resident Fees and Charges, which is available on the Department of Health's website at aged-care-funding

Residents are responsible for the cost of their pharmacy needs and items such as newspaper delivery, hairdresser, dry cleaning, wifi, labelling of clothing, etc.

We are happy to discuss short-term respite care with you, and we have rooms dedicated to this purpose. For more information on respite care at Alwyndor, please see our respite page or contact our Customer Care Team at 8177 3200.

We have two rooms that we can offer as accommodation for couples. To see if we can accommodate you, please contact our Customer Care Team on 8177 3200.

A personalised care plan is created with each individual to ensure the care received is based on each person’s clinical needs as well as personal preferences and social needs. Care plans are regularly reviewed with each resident and their family or friends.

Yes, a telephone and the internet can be connected in your room. We will discuss the service plans that we offer with you.

We invite feedback from all members of the Alwyndor community and their family and friends. We have a feedback form that you can use to easily submit your compliment, complaint, or suggestion, and we are always available for conversations.

If you would like to give us feedback, complete our feedback form or contact our Customer Care Team at 8177 3200.